GREEN, ROBERTS & BUTLER,
Veterinary Surgeons, Isle of Wight.
'THE CARISBROOKE VETS'
NEWPORT 01983 522 822 (SANDOWN 01983 217555)
Green, Roberts & Butler, Veterinary Surgeons
There has been an mixed, veterinary practice, owned and run by local veterinary surgeons, on the site of our main premises in Newport since the late 1960's. The current trading name of Green, Roberts & Butler came into existence in 2017. This replaced the long-established previous name of Green & Forster, following the retirement of Sarah Forster. The new name reflects the make-up of the ongoing ownership of the practice, with Honor Roberts and Katy Butler joining continuing Director Dr Ian Green as co-owners of the practice. This change continues a long tradition at the practice of promoting existing staff members to co-ownership of the business, alongside one or more continuing owners, helping to ensure continuity in the way the practice is run.
Our continuing aim is to provide a friendly, first class service at affordable prices, where the care and well-being of the patient is paramount. Our main surgery is in Carisbrooke Rd, Newport, where, in addition to consulting, surgical operations, hospitalisations and in depth investigations are performed. We also have branch surgeries for consulting in Ventnor, Yarmouth and Freshwater and, new from August 2018, a branch surgery in Sandown with full consulting, operating and x-ray facilities as well as a hydrotherapy water-treadmill unit . We offer a wide range of consulting times and can see clients either by appointment or at one of our many open or 'walk-in' surgeries. In addition to performing routine veterinary procedures, we are well equipped to deal with most medical and surgical problems arising in pets, farm animals and exotic species and are well used to performing visits where required. (We do not currently treat horses but are happy to direct clients to local practices which do). We provide our own dedicated 24 hour emergency service for our clients.
Our ethos is simple-"We aim to treat your animals as if they were our own."
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***Covid 19- practice policies - from February 2022***:
Like all other businesses we have had to adapt our practices during the current epidemic. The following therefore is a summary of the current situation, although this may alter in response to changing circumstances and regulations. At all times however we will act to minimise the potential threat of spread of coronavirus to both clients and staff.
General - hours and appointments: our branch surgeries at Ventnor and Yarmouth are currently closed. For now all work is being conducted at our main surgery in Newport, as well as our Sandown and Freshwater branches.
***At the moment, in order to be able to maintain social distancing, we are unable to offer any of our usual 'walk in' open surgeries***. All consultations are by appointments, which can be made by phoning our Newport or Sandown surgeries (on 522822 or 217555 respectively).
On arriving at any of our surgeries, one person at a time may enter the reception area (suitably masked) to speak to the receptionist. Our Newport, Sandown and Freshwater branches all have sufficient visibility through doors and windows to be able to see if the reception area is clear. Alternatively you may announce your arrival at our Newport or Sandown surgeries by telephoning 522822 or 217555 respectively. The receptionist will give further instructions depending on whether you are coming for an appointment, bringing an animal for an operation or collecting medications or a discharged patient.
An 'on call' team will, as ever, deal with emergencies occurring outside of regular hours. In an emergency telephone 01983 522822.
All enquiries can be made by telephone. Less urgent enquiries can also be made by e-mail (to admin@iowvet.com). Clients who need to collect animals after operations and hospitalisations will generally be given 'appointment' times for collection.
Social distancing: we ask all clients to continue to respect any required social distancing measures. However from February 2022 we are pleased to be able to resume having clients in our consulting rooms subject to the following provisions:
Because of the small size of consulting rooms, which must of necessity have doors and windows closed to prevent escape and therefore have limited ventilation, only one person with a suitable face covering should attend with their pet.
Please do not attend in person if you, or a close contact, are currently covid positive or suspect you may be.
At Newport, 3 clients may wait in the waiting room with their pets prior to their appointment. 3 suitably spaced chairs are placed for this purpose. Please only wait here from 5 minutes before your appointment time.
At Sandown and Freshwater, 2 or 1 clients may similarly wait in the respective waiting rooms.
Anyone preferring to wait and/or be seen outside can continue to do so - a member of staff will find you when it is your turn to be seen. Likewise they will come and find you if there has not been a vacant chair for you to use.
We would ask all clients to use provided hand gels before and after entering our consult rooms.
For reasons of their own health susceptibilities, or those of their close contacts, some of our vets and nurses may continue to only see clients outside. Should this be the case then please respect their situation.
Payments: may be made at reception following the guidance above. Payments may also be made by card over the phone or by online banking - details can be provided on request.
Hygiene: this is part of our normal practice life anyway. However additional measures are currently in place. These include extremely regular cleaning and disinfection of all items that people are in contact with such as door handles, chairs and counter tops. Hand sanitisers are provided for clients to use in reception and waiting areas.
Telephone consultations: we can perform some consultations by telephone. There are clearly significant limitations to this - no physical examinations can be performed and no drugs can be administered (eg by injections) although some diagnoses can be made and some drugs may still be able to be prescribed in this way - if appropriate. Because of these limitations, telephone consultation charges will be significantly less than normal consultation fees. If you would like to have a telephone consultation then please telephone or e-mail the surgery first and a receptionist will arrange for a vet to call you back.
Repeat prescription and food deliveries: to reduce the number of people arriving at our surgeries we are offering a delivery service for those in need of repeat prescriptions and special foods. The charge for this will be £5.04 per delivery. Deliveries are not available every day.
This is a frequently changing situation and further alterations to procedures may follow. If you do need our services then please always contact us first by phone (01983 522822 - for Newport and Freshwater, 01983 217555 for Sandown) or by e-mail if less urgent (admin@iowvet.com) and our reception team will be able to advise you accordingly. Please note regular updates are also posted on our facebook page. We thank you in advance for following these protocols and for your patience and understanding during busy periods. Please be aware that in order to comply with covid guidelines many procedures are taking longer than would normally be the case.