Green, Roberts & Butler, Veterinary Surgeons
There has been an independent, mixed, veterinary practice, owned and run by local veterinary surgeons, on the site of our main premises in Newport since the late 1960's. The current trading name of Green, Roberts & Butler came into existence in 2017. This replaced the long-established previous name of Green & Forster, following the retirement of Sarah Forster. The new name reflects the make-up of the ongoing ownership of the practice, with Honor Roberts and Katy Butler joining continuing Director Dr Ian Green as co-owners of the practice. This change continues a long tradition at the practice of promoting existing staff members to co-ownership of the business, alongside one or more continuing owners, helping to ensure continuity in the way the practice is run.
Our continuing aim is to provide a friendly, first class service at affordable prices, where the care and well-being of the patient is paramount. Our main surgery is in Carisbrooke Rd, Newport, where, in addition to consulting, surgical operations, hospitalisations and in depth investigations are performed. We also have branch surgeries for consulting in Ventnor, Yarmouth and Freshwater and, new from August 2018, a branch surgery in Sandown with full consulting, operating and x-ray facilities as well as a hydrotherapy water-treadmill unit . We offer a wide range of consulting times and can see clients either by appointment or at one of our many open or 'walk-in' surgeries. In addition to performing routine veterinary procedures, we are well equipped to deal with most medical and surgical problems arising in pets, farm animals and exotic species and are well used to performing visits where required. (We do not currently treat horses but are happy to direct clients to local practices which do). We provide our own dedicated 24 hour emergency service for our clients.
Our ethos is simple-"We aim to treat your animals as if they were our own."
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***Covid 19- practice policies - from October 2020***:
Like all other businesses we have had to adapt our practices during the current epidemic. The following therefore is a summary of the current situation, although this may alter in response to changing circumstances and regulations. At all times however we will act to minimise the potential threat of spread of coronavirus to both clients and staff.
General - hours and appointments: our branch surgeries at Ventnor and Yarmouth are currently closed. For now all work is being conducted at our main surgery in Newport, as well as our Sandown and Freshwater branches (or via visits in some circumstances).
***At the moment, in order to be able to maintain social distancing, we are unable to offer any of our usual 'walk in' open surgeries***. All consultations are by appointments, which can be made by phoning our Newport or Sandown surgeries (on 522822 or 217555 respectively). To announce your arrival for an appointment or to collect prescriptions:
at Newport - please telephone 522822.
at Sandown - please telephone 217555, or attract the receptionist's attention via the window.
at Freshwater - please attract the receptionist's attention via the window, or knock on the door.
Do not try to come through the door at any surgery unless instructed to do so or you can adhere to our 'one person in reception at a time' policy (see below).
An 'on call' team will, as ever, deal with emergencies occurring outside of regular hours. In an emergency telephone 01983 522822.
All enquiries can be made by telephone. Less urgent enquiries can also be made by e-mail (to email@example.com). Clients who need to collect animals after operations and hospitalisations will be given 'appointment' times for collection.
Social distancing: we are asking all clients to respect required social distancing measures. Unless absolutely essential, we ask that only 1 person attends with an animal at a time. When arriving at our Newport surgery please notify reception by phone rather than entering the building. If arriving by car - please then wait in your car - a member of staff will contact you when they are ready to see to you. If arriving on foot or by public transport then please wait in the car park- after having rung reception - keeping as far apart from others as possible. Should the weather be appalling, there will be a very limited number of chairs - suitably spaced - in the waiting room. These are only for those who have no car to wait in. *We are now able to allow one client at a time into the reception areas at our Newport, Sandown and Freshwater surgeries, all of which have sufficient visibility through the windows to see if the reception area is clear of other clients*. Generally however clients will not be allowed in our buildings. When it is your turn to be seen, a vet or nurse will talk to you first to assess what needs to be done. This may be by phone or from a distance eg through a car window - please wear a face covering. Some examinations may be done in the car park. In other circumstances it may well be that we need to take your animal away from you temporarily in order to conduct an examination. In such an event the vet will also talk to you after the examination as above. Please make sure that all dogs have a secure collar or harness and lead and cats and all other small animals are contained in a suitable, secure container. If you are bringing an animal in for an operation again please phone on arrival and follow any instructions you are given.
Payments: wherever possible we would ask that people make payments by card over the phone. After consultations or collecting an animal this is best done from our car park in case of any immediate queries or if a receipt is required. In the rare case that you are unable to do this then please phone the surgery to see if you can pay over the counter - but only by respecting 'social distancing' (ie following our one client only in reception rule and allowing our receptionists to move back from the counter should you need to advance to the counter). Payment by online banking is also accepted.
Hygiene: this is part of our normal practice life anyway. However additional measures are currently in place. These include extremely regular cleaning and disinfection of all items that people are in contact with such as door handles, chairs and counter tops. Although we are restricting access to our buildings for members of the public, we are providing hand sanitisers at the entrances to all our buildings. Should you be admitted, then please use on entering and exiting the building.
Telephone consultations: we can perform some consultations by telephone. There are clearly significant limitations to this - no physical examinations can be performed and no drugs can be administered (eg by injections) although some diagnoses can be made and some drugs may still be able to be prescribed in this way - if appropriate. Because of these limitations, telephone consultation charges will be significantly less than normal consultation fees. If you would like to have a telephone consultation then please telephone or e-mail the surgery first and a receptionist will arrange for a vet to call you back.
Repeat prescription and food deliveries: to reduce the number of people arriving at our surgeries we are offering a delivery service for those in need of repeat prescriptions and special foods. The charge for this will be £5.04 per delivery. Deliveries are not available every day.
This is a frequently changing situation and further alterations to procedures may follow. If you do need our services then please always contact us first by phone (01983 522822 - for Newport and Freshwater, 01983 217555 for Sandown) or by e-mail if less urgent (firstname.lastname@example.org) and our reception team will be able to advise you accordingly. Please note regular updates are also posted on our facebook page. We thank you in advance for following these protocols and for your patience and understanding during busy periods. Please be aware that in order to comply with covid guidelines many procedures are taking longer than would normally be the case.