Green, Roberts & Butler, Veterinary Surgeons
There has been an independent, mixed, veterinary practice, owned and run by local veterinary surgeons, on the site of our main premises in Newport since the late 1960's. The current trading name of Green, Roberts & Butler came into existence in 2017. This replaced the long-established previous name of Green & Forster, following the retirement of Sarah Forster. The new name reflects the make-up of the ongoing ownership of the practice, with Honor Roberts and Katy Butler joining continuing Director Dr Ian Green as co-owners of the practice. This change continues a long tradition at the practice of promoting existing staff members to co-ownership of the business, alongside one or more continuing owners, helping to ensure continuity in the way the practice is run.
Our continuing aim is to provide a friendly, first class service at affordable prices, where the care and well-being of the patient is paramount. Our main surgery is in Carisbrooke Rd, Newport, where, in addition to consulting, surgical operations, hospitalisations and in depth investigations are performed. We also have branch surgeries for consulting in Ventnor, Yarmouth and Freshwater and, new from August 2018, a branch surgery in Sandown with full consulting, operating and x-ray facilities as well as a hydrotherapy water-treadmill unit . We offer a wide range of consulting times and can see clients either by appointment or at one of our many open or 'walk-in' surgeries. In addition to performing routine veterinary procedures, we are well equipped to deal with most medical and surgical problems arising in pets, farm animals and exotic species and are well used to performing visits where required. (We do not currently treat horses but are happy to direct clients to local practices which do). We provide our own dedicated 24 hour emergency service for our clients.
Our ethos is simple-"We aim to treat your animals as if they were our own."
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Human Coronavirus - practice policies -March 2020:
The unprecedented situation with regard to the covid-19 pandemic is having a major impact on businesses worldwide and we are no exception. However, as long as regulations and the number of staff who are available to work permit, we will strive to continue to provide as many our normal range of services as possible. In order to protect both our staff and clients from the spread of this infection we are adopting the following measures:-
Social distancing: we are asking all clients to respect all required social distancing measures at this difficult time. Unless absolutely essential we ask that only 1 person attends with an animal at a time. When arriving at our Newport surgery please notify reception by phone rather than entering the building. If arriving by car - please then wait in your car - a member of staff will contact you when they are ready to see to you. If arriving on foot or by public transport then please wait in the car park- after having rung reception - keeping as far apart from others as possible. Should the weather be appalling there will be a very limited number of chairs - suitably spaced - in the waiting room. These are only for those who have no car to wait in. When it is your turn to be seen, a vet or nurse will talk to you first to assess what needs to be done. This may be by phone or from a distance through a car window. Some examinations may be done in the car park. In other circumstances it may well be that we need to take your animal away from you temporarily in order to conduct an examination. In such an event the vet will also talk to you after the examination as above. Please make sure that all dogs have a secure collar or harness and lead and cats and all other small animals are contained in a suitable, secure container. If you are bringing an animal in for an operation then please check that the conservatory is empty before entering - ie there should only be 1 client in this space at a time. Please step back from the counter when talking to the admitting nurse and allow the nurse to step back should you need to approach the counter to sign a consent form. If coming to our Sandown surgery the same will apply as per arriving at Newport - only phone the Sandown number instead. If arriving at our Freshwater surgery you should be able to attract the attention of our receptionist through the window as well as being able to see if anyone else is in the waiting room. The receptionist should then be able to tell you where to wait etc. If arriving at our Ventnor surgery our receptionist is likely to spot you via our cctv cameras and will then contact you, alternatively if you think you haven't been spotted you can attract attention by knocking on the door and stepping back. If arriving at our Yarmouth surgery then please knock on the door and step back. If you arrive at any of these surgeries and haven't been contacted by anyone after doing the above then please telephone our main Newport number.
Appointments: because our open surgeries have traditionally been our busiest times (where it may be harder for clients to practice social distancing) we are having to move away from running these surgeries - particularly at Newport. We are however increasing the number of available appointment slots - where it is easier to manage 'spacing' - to compensate. If you need to come into the surgery then please contact us first to make an appointment. We are also managing the collection of animals after operations and hospitalisations by asking clients to collect within certain specified time slots to help with observing the '1 client at a time in the conservatory' rule.
Visits: we will continue to perform visits as long as staff numbers permit. However we will need to assess the feasibility of each request on a case by case basis (eg is the visit needed because someone is in isolation as a confirmed or suspect coronavirus sufferer or a vulnerable person shielding themselves) and we may have to put distancing conditions in place before visiting. Generally it will be preferred to arrange for someone who is not in isolation to bring the animal to us instead.
Payments: wherever possible we would ask that people make payments by card over the phone. After consultations or collecting an animal this is best done from your car in case of any immediate queries or if a receipt is required. In the rare case that you are unable to do this then please phone the surgery to see if you can pay over the counter - but only by respecting 'social distancing' as above (ie allowing our receptionists to move back from the counter should you need to advance to the counter.
Hygiene: this is part of our normal practice life anyway, however additional measures are currently in place. These include extremely regular cleaning and disinfection of all items that people are in contact with such as door handles, chairs and counter tops. Although we are restricting access to our buildings for members of the public, we are providing hand sanitisers at the entrances to all our surgeries. Should you be admitted then please use on entering and exiting the building.
Telephone consultations: we can perform some consultations by telephone. There are clearly significant limitations to this - no physical examinations can be performed and no drugs can be administered (eg by injections) although some drugs may still be able to be prescribed in this way - if appropriate. Because of these limitations telephone consultation charges will be significantly less than normal consultation fees.
Repeat prescription and food deliveries: to reduce the number of people arriving at our surgeries we are offering a delivery service for those in need of repeat prescriptions and special foods. The charge for this will be £4 per delivery.
This is clearly a rapidly changing situation and further changes may follow. If you do need our services then please contact us first by phone (numbers as at head of page) or by e-mail if less urgent (firstname.lastname@example.org) and our reception team will be able to advise you accordingly. Please note regular updates are also posted on our facebook page. We thank you in advance for following these protocols.
Important update - 23/03/20
The prime minister's announcement this evening that people are only allowed out of their homes for reasons considered 'essential' now has a profound effect on how veterinary practices can function for the next 3 weeks at least. In effect we are limited to treating urgent cases only. As most urgent cases will require procedural and hospitalisation facilities that are only provided at our main surgery in Newport we will have to close our branch surgeries until such time as these restrictions are lifted. If you have an animal that needs to be seen please ring 522822 in the first instance to arrange an appointment. Also use this number to request a telephone consultation, visit or repeat prescriptions. If travelling to the surgery to attend an appointment please continue to follow the procedures described above. For less urgent enquiries or requests please contact us by e-mail (email@example.com).